The bills you receive for your medical care can sometimes be confusing.
We understand that the billing process may cause unnecessary stress.
That’s why we have these Frequently Asked Questions
(FAQs)
These FAQs should help answer any questions you may have regarding
payment for Tapion Hospital services. If however, after reading
through the questions, you have other questions or concerns, please
call our Patient Administration Department, 9 a.m. - 4.30
p.m., Monday through Friday at 758 459 2000.We're always happy to be of assistance.
Billing
Who can I talk
to about questions or problems with my bill?
What services does my hospital bill include?
How may I pay my bill?
I received a bill from a doctor I did not
see why?
Why do I have more than one bill?
Insurance
What insurance
information should I bring upon my visit to the hospital as an
in patient?
How will I know if my insurance company
has paid my bill?
Do I need to let my insurance
company know that I am going to be in the hospital?
Will you bill my insurance company
for me?
Will I be required to pay anything when
I arrive at the hospital?
What costs will my insurance company cover?
Financial Assistance
If
I can’t afford to pay for services, is there a repayment
program available?
Note: All the top menu options are also available on the
bottom navigation bar.
Billing
Who can
I talk to about questions or problems with my bill?
Patient Administration Department representatives are glad to
help you over the phone with any questions or concerns you may
have about your bill. Hours of operation: 9 a.m. - 4.30
p.m. Telephone: 758 459 2000.
Top
What services does my hospital
bill include?
Your hospital bill includes your daily room service,
nursing care, meals, housekeeping, linen and other support services.
Additional charges include services ordered by your physician,
such as X-rays, Laboratory tests, medical supplies and therapeutic
services.
Top
How may I pay my bill?
You may pay your estimated bill in full on admission,
and the balance on the final bill on discharge directly to our
hospital cashiers. We accept American Express, Discover, MasterCard,
and Visa, cash, credit or money order. In the event you have been
overcharged, a refund by way of a cheque in settlement will be
paid the first Thursday after discharge. Refunds for Credit Cards
will be arranged through our bankers the following day of discharge.
Top
I received a bill from a doctor
I did not see why?
Sometimes your doctor orders laboratory testing; X-rays
and other imaging services in order to determine a diagnosis.
These tests are sent to physician specialists for analysis and
opinions, and you may not see these doctors. You will receive
a bill directly from these physicians for the studies. Should
you have any questions about the physicians’ bills, please
contact their offices directly.
Top
What if I get more than
one bill?
You may receive more than one bill from the same hospital
in addition to the bill from Medical Associates Ltd, you may also
get bills from your doctor, as well as other physicians or as
well as other consulting physicians or other health care professionals
not employed by Medical Associates Ltd. These physicians bill
separately for their services, should you have any questions about
the physicians: please contact their offices directly.
Top
Insurance
What insurance information
should I bring upon my visit to the hospital as an in patient?
Please bring your insurance card to your visit. If you
have any secondary insurance information, it is important to provide
this information as well upon registration.
Top
How will I know if my
insurance company has paid my bill?
You should receive an explanation of benefits from your
insurance carrier outlining how your claim was handled, including
amount of payment, patient responsibility and/or denials. If there
is a balance due from you, we will contact you immediately
Top
Do I need to let
my insurance company know I am going to be in the hospital?
We encourage you to check with your insurance provider
prior to your hospital visit. Some insurance carriers require
pre- authorization or referral forms prior to the day of surgery
or tests. It is the patient’s responsibility to know whether
or not they need to obtain pre-authorization or referral for their
surgery or tests. Some insurance providers will not pay for certain
services, unless the service is pre-authorized.
Top
Will you bill my insurance
company for me?
Yes, we will bill your insurance company for you; however
you are responsible for paying any deductible, co-payment, or
coinsurance amounts specified under the schedule of benefits of
your insurance coverage. Payment of these amounts will be requested
at the time of service.
Top
Will I require to pay anything
when I arrive at the hospital?
You will be required to pay any difference, if any, between your verified insurance benefits and the estimated charges for your stay or procedure. This includes any deductible, co-payment, or coinsurance amounts as specified under the schedule of benefits of your insurance coverage.
Top
What costs will my insurance
company cover?
Coverage varies with each insurance company. Please contact
your insurance company to obtain coverage information specific
to your policy.
Top
Financial Assistance
If I can’t afford to pay
for services, is there a repayment program available?
Yes, we do provide an affordable repayment program prior
to admission in special cases, at an interest cost to be determined
over a reasonable time frame. Please contact the Hospital Executive
to make such arrangements. We are also linked and partnered with
FICS, a financial company for St. Lucians who need financial assistance.
Top
|
Accreditation Canada Accredited
